Shipping & Returns

SHIPPING POLICY

Your order will be processed up to 2 business days to be ready for delivery.

Your order will be delivered within 1 – 3 business days after it has been handover to courier.

Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding public holidays.

For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 2 business days.

Return & Exchange Policy

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:

  • Obtained from a source other than https://ecoparadise.com.sg/

  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)

  • Damaged by misuse or activities other than the intended purpose.

If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to contact our Customer Service team and let the representative know the details of your package.

Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.