Store Policy

Customer Care


Use the private message option to contact our support team.

Monday to Friday (excluding Public Holidays): 9am to 6pm.

Dial in:

Ecoparadise @ Pandan Gardens

Tel: +65 6567 3593

Mon - Fri: 11am - 8pm

Sat - Sun: 9am - 6pm

Ecoparadise @ Aljunied

Tel: +65 9618 1571

Mon - Fri: 12pm - 9pm 

Sat - Sun: 11am - 8pm

Privacy & Safety

These are the categories of Personal Data we collect directly or indirectly from you.

Identity information – name [first, last, initials], Date of Birth, e-mail address, password, and information passed along to us via your Facebook or Google account. We use it to verify your identity.

Contact information – your phone number, shipping and billing address, e-mail address, any other communication channel you have used to contact us for more information. We use it to contact you for different reasons depending on the purposes stated below.

Purchase information – your payment information, shopping cart (your ordered items), delivery details, shipping and billing address, customer order number, purchase history with ecoparadise, transaction ID, and any other information related to your purchase. We use it to complete your order on ecoparadise website, in ecoparadise stores, or other selling platforms.

Behavioural and Profile information – your shopping history, Wishlist items, your browsing behaviour, your browsing preferences, your shopping preferences, in-store interactions, product reviews, and social media interactions with us. We use it to know you better as a consumer, so we can send you marketing messages containing only products and services that we think you might be interested in.

Payment Methods


- Credit / Debit Cards

- Atome